Last updated: October 2025
1. Overview
We aim to ensure every purchase on Luminexe meets your expectations. As a multi-vendor marketplace, return and refund policies may vary depending on the seller. However, we ensure transparency and fair resolutions for all customers.
2. Return Eligibility
Customers can request a return if:
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The product is damaged, defective, or not as described.
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The wrong product was delivered.
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The item meets the vendor’s return window (usually 7–14 days).
Items must be unused, in original packaging, and with all tags intact.
3. Non-Returnable Items
Products such as custom-made furniture, clearance items, or personalized designs are not eligible for returns unless damaged or faulty upon arrival.
4. Refund Process
Once your return is approved:
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The product will be inspected by the vendor.
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Refunds will be issued via the original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to vendor error or product defect.
5. Cancellations
Orders can be canceled before dispatch. Once shipped, cancellation is subject to the vendor’s approval and return policy.
6. Vendor Responsibility
Each vendor on Luminexe is responsible for clearly listing their individual return and refund terms. Luminexe monitors vendor compliance to ensure customer satisfaction.
7. Contact Support
If you face any issues with your order or return, contact our customer support through the Contact Us page — our team will assist you promptly.